Why am I only getting 1Gb internet speed despite having a 2Gb plan?
Asked by
CuriousExplorer87
I've been experiencing an issue where my internet speed is limited to around 1Gb, even though I'm subscribed to a 2Gb plan. Just a week ago, my speeds were normal, averaging between 1800-1950 Mbps. All my drivers are updated, and I'm using a cable capable of 2Gb speeds, which is properly connected to the right ports on both my router and PC. My motherboard has a 2.5Gb port, and my ethernet connection shows a link speed of 2500. I'm feeling stuck and could really use some help!
Answers
It sounds like there might be a bottleneck somewhere. Since your ethernet connection is showing 2.5GBe, it could be an issue with the equipment beyond your router—especially if you’re not on fiber. Have you tried power cycling the ONT device?
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Have you checked what your ISP contract states? If it says 2Gb, they should be providing that speed. It might be worth calling them again for more clarity.
UserSeekingHelp: Yes, the contract confirms 2Gb, but when I called, they just suggested resetting the router. I've done that twice with no improvement. It seems like there's a cap limiting my speed to around 900-950 Mbps.
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What router are you using? Not all routers support 2.5Gbe, so it's good to double-check if yours does. You mentioned getting speeds up to 1950 before, so it’s definitely possible with the right equipment!
UserSeekingHelp: Yes, my router does support 2.5Gbe, and I've been close to those speeds recently. Just trying to figure out why it's dropped now.
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UserSeekingHelp: It's actually a cable connection, not fiber, and I don't have access to any technical areas to check on that. Just trying to troubleshoot this from home.