I'm dealing with a strange issue where several computers in an office are shutting down unexpectedly and simultaneously. It's not a clean shutdown; the screens just go black. The event viewer shows Event ID 41, which indicates "The system has rebooted without cleanly shutting down first..." Initially, the problem seemed isolated to users at the same row of desks, but recently, we received reports of users on the opposite side of the office experiencing the same issue at the same time. Everyone's using Lenovo ThinkPads docked on Lenovo docks in a hybrid work environment. Any advice on what might be causing this? Thanks!
1 Answer
Are you using Datto EDR? I've heard that their full scans can trigger unexpected shutdowns. Also, check your logs, as I suspect it might be an antivirus interference.
We actually use Datto everywhere except for this specific client! I did notice an event that shows a bugcheck right after the shutdown—looks like I'm on the right track with investigating this further.