I've been struggling with this error message on my Windows 11: "PSP found NVRAM exists but not healthy, PSP is requiring to clear PSP NVRAM. Press Y to clear fTPM and RPMC region. If you have BitLocker or encryption enabled, fTPM won't enable in new CPU; the system will not boot without a recovery key. Press N to keep previous PSP NVRAM and continue system boot." I selected "No" initially and entered my recovery key to regain access, but the issue reappears every time I reboot. What am I misunderstanding here?
3 Answers
Just a heads up, making BIOS changes or messing with the disk setup can lead to data loss, so always back up your data before making changes. You might want to check out the FAQ thread for some extra tips.
It sounds like the core issue is that when you hit "N," you're opting to keep the faulty PSP NVRAM, which is causing the recovery key prompts. You really should hit "Y" to clear it and resolve the problem, but since you didn't, the same issue is persisting. You might want to try that next time you boot up.
To fix this, I recommend entering your recovery key, then disabling BitLocker through Windows. Just wait for the decryption process to finish before rebooting, and then clear the fTPM keys. After that, you can turn BitLocker back on.
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