I'm trying to enter diagnostic mode on my 12 Pro by pressing both power buttons and plugging in the charger, but I keep seeing a screen that says 'waiting for support' and nothing else happens. The first time I accessed diagnostic mode, everything worked fine, and I was able to run tests successfully. What could be causing it to be stuck this time?
2 Answers
They usually need to archive the diagnostic session first. If it's still trying to connect, you might have better luck going in person. It sounds like you’re getting tier 1 support responses; pushing for a higher tier might get you somewhere.
It sounds like the diagnostic session is still trying to connect to support. Sometimes, these sessions need a bit of time to start up or might hang if there's a connectivity issue. Have you had Apple support run diagnostics remotely before? That might help resolve your issue.
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