I recently bought a brand new M4 Macbook Air for my wife. We set it up together, but after a week of not using it, I couldn't log in using the password we created. We tried various password variations but ended up locked out for an hour. I eventually managed to reset the password using recovery mode. After that, we created an Apple ID and documented everything, thinking we had it sorted. However, a few days later, the Macbook still wouldn't accept the password! This has made me really frustrated, and I'm wondering if this is a known issue or if I should get a replacement. I've never faced anything like this with my previous M1 Macbook Air. Any advice would be appreciated!
3 Answers
Have you tried reaching out to Apple by phone? They might have solutions for this issue. If they can’t resolve it, I would definitely look into returning the machine—your wife deserves a laptop that actually works!
It sounds like you might be accidentally switching keyboard layouts. Just double-check that you're using the correct US keyboard layout. Sometimes this can happen if it's set to a different language, even without realizing it.
You're not the only one facing issues like this with Macs lately. I'd recommend contacting Apple Support directly; this could be a known issue. If they can't help, consider asking for a replacement.
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