I had a user retire and I converted their account to a shared mailbox. They returned from retirement, so I changed it back to a regular user mailbox and reactivated their Active Directory account. However, they're not appearing in the address book. I set the HiddenFromAddressBook attribute to false based on some troubleshooting I found online, but it's still not working. Has anyone else faced this issue and found a solution?
3 Answers
Sometimes it can take a couple of days for the user to show up in the address book after you've converted them back to a licensed mailbox. Make sure you’ve allowed enough time. Also, check the mailNickname and ProxyAddresses fields—if they’re not filled in correctly, the account might appear but won't sync properly with Exchange attributes.
Another thing to keep in mind is that the mailNickname attribute has to be set correctly for the HiddenFromAddressBook flag to work as expected. You might want to verify that it’s populated to avoid any hidden mailbox issues.
Outlook typically uses the "Offline Global Address List," which means it needs some time for the server updates to be reflected on the client side. Ensure you check the "Global Address List" in the Address Book dropdown to see potential visibility there or try using OWA, which reads directly from the server.
Related Questions
Can't Load PhpMyadmin On After Server Update
Redirect www to non-www in Apache Conf
How To Check If Your SSL Cert Is SHA 1
Windows TrackPad Gestures