I have an iPhone 13, and a couple of weeks ago, my battery started swelling to the point where my phone wouldn't turn on. I panicked and was about to head to an Apple Store, but then I noticed how expensive the battery replacement would be and decided I could live without a phone for a while. My dad, however, took matters into his own hands and went to an unauthorized shop to get a non-original battery installed while I was at college. Now, my cousin, who also has an iPhone 13, faced the same issue and took her phone to Apple. They informed her that they're experiencing a widespread battery issue with that model in our city and won't charge for the replacement. My question is, if I take my phone to Apple and explain all of this (plus show them the original battery that was returned to us), will they replace my battery as well, or is that unlikely since I had a third-party battery installed?
6 Answers
From what I've seen, Apple usually won't touch devices that have had repairs from unauthorized places, mainly to avoid problems with non-Apple parts. But it might be worth a shot! The worst they can do is say no.
It's definitely worth asking them. Just explain your story and show the original battery. They might surprise you!
It really depends on how well that third party did the install. Some places use glue instead of adhesive strips, which can make it tough for Apple to work on. Just go in and see what they say!
They have the right to refuse since the phone’s already been opened by someone else. But you could explain that you had no choice because it was a safety issue. That might help your case!
You could give it a try!
If they can replace it, they might, but don't expect it to be free since it's not the original battery they had to deal with. Just be honest with them about what happened.
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