Hey everyone! I'm currently on the lookout for a simple, budget-friendly on-call notification system. Right now, we use PagerDuty, but it's becoming quite pricey for what we actually utilize it for. We mainly just need it to send alerts to the on-call person when critical tickets come in from LogicMonitor. We handle tracking and reporting through Zendesk and Jira, so we don't need all those extra features. Our support desk can call the on-call person directly in emergencies, but that can be slow and prone to errors. I'm hoping to find something that focuses primarily on scheduling and paging without additional clutter or cost. Any recommendations? Thanks!
5 Answers
Have you looked into Xmatters? It might be worth checking out for your needs. From what I've seen, they offer some straightforward solutions.
You might want to check out Pushover if you have a team, and Grafana OnCall is a solid open-source option. It seems like there’s a gap in the market for straightforward app-only notifications and on-call scheduling without the SMS or phone call requirements; that could help lower costs and simplify things a lot! Just a heads up though, some mention that the OSS version of Grafana OnCall is being sunset, so it might not be the best time to jump on that.
I really like incident.io! I’m not affiliated with them, just genuinely happy as a customer. They even help you migrate easily from PagerDuty, duplicating your schedules during the switch so you don't have downtime. Many are finding it cheaper and more user-friendly than PagerDuty.
Thanks for the kind words about incident.io! We're really focused on giving customers what they need and staying responsive to feedback.
Just a thought, but you could also just use email notifications to people’s cell phones in a pinch. Though I’ve heard AT&T is disabling that for some numbers soon, so keep that in mind!
Yeah, once AT&T does it, it's likely others will follow. Better keep an eye on that.
I used spike.sh before, and it was cheap and reliable for my needs. You might want to give that a shot too!
Yeah, I heard that too. It's a bit concerning since it might not be supported much longer.