So, my Bluetooth was disabled and I couldn't get it to turn on. I tried updating the Bluetooth drivers through Windows, but after restarting my PC, I get a Blue Screen of Death (BSOD) every time I reach the desktop. The stop code says PAGE_FAULT_IN_NONPAGED_AREA and it points to Wdf01000.sys as the issue. I've tried everything I can think of—troubleshooting steps, command prompts, and reverting updates—but nothing works. I'm really stuck and need some help!
2 Answers
First things first, let's get those dump files for better analysis of the BSOD. If you can boot into Windows through Safe Mode, check out C:WindowsMinidump for any crash logs. If you find them, copy the folder to your desktop, zip it, and upload it to a file sharing site. We need a few dump files if possible! Make sure to check out guides for setting up small memory dumps if you're not finding any.
Have you tried rolling back or removing the Bluetooth driver in Device Manager? Safe Mode should let you do that without hitting BSODs. If that doesn't work, let me know what happens when you try to boot up after that change.
I tried that, but now every time I boot, it crashes and prompts me to choose a keyboard layout before BSODing again.
I managed to get into Safe Mode but I'm not sure how to zip the folder. Any tips?