I'm in search of a ticketing system that's modern yet straightforward, especially suitable for small businesses. I've seen many recommendations for popular options like HubSpot, Zendesk, and Freshdesk, but they're often too complex or expensive for our needs. Ideally, we need something that can manage incoming requests through email and possibly integrate with chat or Teams, assign tickets efficiently, and keep all data organized without overwhelming features. What are some good alternatives that fit this profile?
1 Answer
I understand why you'd shy away from Zendesk and Freshdesk. Zendesk can be pretty pricey, and as for Freshdesk, they recently removed their free tier, which was a bummer! If you're looking for free options, consider Jira Service Desk; it's free for the first 3 agents and pretty straightforward to use!
Exactly! Jira's ticketing works well, especially if you want something basic without the steep costs.
Yeah, I used to like Freshdesk before they changed their pricing. It was a solid choice! But now I agree, check out Jira—it might serve your needs better.