I've got a real problem with my iPhone 16—it's overheating every 10 minutes during regular use, especially when charging with the original charger, and that just doesn't seem right for a phone that's only 7 months old. I called Apple for support, and after running diagnostics, they said everything looks fine, but I really think they're missing the overheating issue. I've got an appointment at the store tomorrow to have them check it again. As a student who just spent $1100 on this phone, I'm worried about safety since it overheats. I'm not even gaming or anything heavy; I mostly text and make recordings. Do you think I'll be able to get a replacement under warranty?
4 Answers
Honestly, it sounds like getting a replacement might be tough. If you haven't tried a factory reset yet, that could be something they suggest at the store. Remember, newer models like the iPhone 16 usually require a solid diagnosis showing failure before they consider replacement. They may also point out that the phone can run up to 113°F without it being a problem, as long as there are no temperature warnings. Just be prepared for them to recommend restoring it to factory settings and setting it up as new. Be sure to back everything up first!
There's a chance you might get a replacement, but it really hinges on whether they can identify any faults during their diagnostics. If there are no temperature warnings or issues flagged, they could just tell you it's working as expected. If it turns out it is a hardware problem later, they might fix it instead of replacing it. Fingers crossed for you!
Maybe! It really depends on what the technicians find out during their check-up. If they see anything off during the diagnostics, you might have a shot at a replacement or repair. Just make sure to express how concerning the overheating is for you.
If there aren’t any temperature warnings, your phone might just be operating within normal limits, as Apple suggests. But if there’s hardware failure, they typically repair it instead of doing a direct replacement. It’s good to go in informed though!
Yeah, if they do run diagnostics and there are no red flags, they might push for a software fix instead of a replacement. It’s a drag, but sometimes they really stick to their protocols.