I've been trying to access Disney+ on my MacBook, but I'm hitting a roadblock. Every time I try to log in, I see an error message that says, "Sorry, an unexpected error has occurred. Please try again later." When I click the button to go to the homepage, it just refreshes the page. I've already cleared my browser, restarted my device, and even toggled my internet connection, but nothing seems to work. This isn't the first time; I once had to wait a whole day to be able to watch something. Can anyone suggest a fix?
3 Answers
First things first, you might want to check if Disney+ is experiencing any outages. Websites like Downdetector can help with that. If everything seems fine on their end, try clearing your browser cache again and logging in. If that doesn't work, test it out on a different browser. Also, if you have access to other devices like an Apple TV or a Windows PC, see if you can log in there instead.
Okay, let’s troubleshoot a bit. Is the issue only on your MacBook, or do other devices have the same problem? For example, have you tried accessing Disney+ on your phone? Also, when you tried logging in on another browser like Firefox or Chrome, did that work at all? Lastly, check if you have any active VPNs or related extensions, as these can sometimes mess with your connection.
Have you tried opening Disney+ in an incognito window? It helps determine if any extensions might be causing trouble. Also, make sure your browser and all its plugins are updated to the latest versions.
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