I recently changed my Name Servers, which means my DNS zone is now handled by my new hosting provider. However, my Google Workspace emails have stopped working, and I can't find the TXT record I need for verification since my domain is already verified in the admin panel. I don't have access to the previous DNS records anymore. What steps should I take to resolve this?
4 Answers
Check out mxtoolbox to view your current DNS records. This can help you identify what’s missing! It's likely you need to check more than just the TXT record, like SFP and DMARC settings if they're configured.
You shouldn't need to verify your domain again if it's already verified. Verification is a one-time process to prove ownership, so you're good there!
You might be missing more than just the TXT record. Double-check that you've set up your MX and CNAME records too. If you have access to the old DNS records, try to recreate those at the new location, but be careful not to overwrite any essential records related to your websites.
It sounds like you're not receiving emails, possibly because your MX records are missing. When changing Name Servers, you have to set up every record needed on the new DNS to avoid downtime. Make sure you have your MX records properly set up with the new provider!
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