I've been hearing a lot of complaints about the new Outlook meeting insights feature causing confusion for users, especially at one of our municipality clients. For those unfamiliar, this feature shows related files and emails in the meeting description, which can make it look like those files are attached to the meeting invites when they're not. This has led to panic among users, thinking there are compliance issues with every meeting invite! Disabling the Viva insights option only removes a button but doesn't solve the problem in the meeting UI. Has anyone else faced this issue? Is there a way to properly disable this feature?
9 Answers
Every time Microsoft rolls out a new feature, it feels like I end up with more gray hairs. At this rate, I’ll be channeling Gandalf by the end of the year!
Viva is a mess for us, too. HR thinks it’ll boost engagement but it seems like we can’t voice our concerns about it.
I’m just a casual user at a small company, and I’ve run into the same issue. I was really confused when I saw an attachment from an external company that I thought was shared incorrectly. Seriously, Microsoft needs to rethink this feature.
User training isn't just an IT issue. How did you manage when they rolled out the new ribbon in Office?
Or maybe it’s just a problem with user intelligence. A simple internal training guide could go a long way!
Sounds like Microsoft is just using Copilot for product development now, huh?
We had a situation where Outlook showed a list from accounting in insights, and that sensitive info got exposed before it could be redacted. It just pops up unexpectedly, leaving users confused and concerned.
I’ve been out of the Microsoft loop for a bit, but if it helps, you might want to check Settings in Microsoft 365 and look for a checkbox to turn off meeting insights under Search and Intelligence. Here’s a source for more info: https://learn.microsoft.com/en-us/answers/questions/5529370/disabling-meeting-insights-in-outlook-web.
Why is it on by default, though...?
Instead of just disabling features, why don’t they provide proper training on how to use them? There are plenty who could benefit from the insights if they knew how to manage them.
Oh, I missed that! That looks promising. Thanks for the tip!