I have an HP Pavilion 15 laptop with an 8th gen i5, 16GB of RAM, an Nvidia 940MX, a 1TB HDD, and a 256GB NVMe SSD as the boot drive. Lately, I've been facing some Blue Screen of Death (BSOD) issues, and the event logger indicated a critical error - Kernel Power Event ID 41 (63). Just yesterday, the laptop worked fine in the morning after being in sleep mode, but when I tried to turn it on later, it started showing the 'Preparing for automatic repair' screen, which ultimately failed. Attempts to reset Windows were unsuccessful, although the UEFI system diagnostics report says that all hardware components are functioning properly (I ran the extensive test for over two hours). What should I do next?
2 Answers
It might be an issue with your NVMe drive. Sometimes they can go bad without warning. Try running further diagnostics or checking the SMART parameters using something like CrystalDiskInfo, if you can access it through recovery options or a live USB. If the diagnostics you mentioned indicate 96% life remaining, that's a good sign, but it’s worth investigating further just to be sure!
Hey! It sounds like you're in a bit of a tough spot. Have you managed to get any crash dump files from the BSODs? If you're able to boot into Safe Mode, or even normally, check for dump files in C:WindowsMinidump. If you find any, zip them up and upload them to a file-sharing site for folks to help analyze them. If you can't boot at all, you might want to try adjusting your system settings to ensure small memory dumps are created in the future. It can help pinpoint the issue when you get back in. Good luck!
I understand that you can't access Windows at all. It sounds frustrating! The logs indicated on the failed repair screen might give some insight, but if you can't boot, you won’t be able to check them. You may need to consider options like a recovery drive or reinstalling Windows if things don’t improve.
Thanks for the tip! The UEFI diagnostics showed the NVMe is doing fine, but I’ll keep an eye on it.