Hey everyone! I've been wrestling with this issue – as teams continuously handle multiple problems daily, how do you manage incident amnesia? Specifically, when we've solved a particular problem in the past, it can reoccur after some time, and we forget the solution we previously found. For me, I often have to dig through Slack conversations or Linear for past issues, but sometimes I struggle to remember the exact keywords to search! How do you keep track of these incidents and avoid undergoing the same troubleshooting process again? I'm eager to hear your strategies!
3 Answers
The key here is documentation! Whether it’s a quick notes section on the app or server, jot down info like "if X happens, check this log file and look for 'error bla bla'". Even a small amount of documentation can save you from repeated headaches!
You can't expect to remember everything given today's fast-paced environment. It's better to automate solutions where possible and have systems in place to help recall past incidents.
In my case, I keep a technical journal with OneNote open all day. I create new pages for individual issues or guides and include keywords that I know I'll use later if those issues pop up again.
This is super effective. Managing document lifecycles is important too – getting everything together like logs, meeting notes, and incident write-ups really helps!
Absolutely! It doesn't have to be lengthy – just a simple cheat sheet can go a long way. Even printing something off and sticking it near your work area can help jog your memory later.