I'm in a tough spot right now. A few days ago, I accidentally subscribed to an app called Myselfirst, and I've been trying to cancel it directly through the app. However, every time I hit the cancel button, it just redirects me back to the payment page. I've even reached out to their support, but they just sent me generic replies that didn't help at all. It feels like their support team might not even be real! To make matters worse, the subscription isn't showing up in my account or on the app store settings, yet the charges keep appearing on my bank statement. I've removed my payment details wherever possible, but the money keeps being taken out. Has anyone else faced these "phantom subscriptions"? How can I stop them without having to block my whole card? I want to ensure they can't charge me again.
4 Answers
Are you on Android or iPhone? If the payment goes through Google Play or Apple Wallet, you might want to contact their support to block and refund the app charges for you.
I went through the same nightmare with them. The cancel button is a joke. I finally put an end to the charges by going directly to my bank and filing a dispute. Don't waste time with their support; they will just stall you.
Exactly—the cancel button is a joke. Glad to hear disputing actually worked for you. It sounds like that's my only option left too.
Consider telling your bank that these are unauthorized charges. That might give you a stronger position to challenge them.
Yeah, I'm leaning toward that now. It really does feel unauthorized—I never agreed to half the charges that showed up.
First off, you should definitely call your bank and dispute the charges. They can help block any future payments from this company. And for next time, just remember to be cautious about subscribing to apps you're not totally familiar with. Always look for reviews and check how easy it is to cancel!
You're right, lesson learned the hard way. I thought I was careful, but I definitely should've checked reviews more closely before trusting them.
I'm on iPhone. It's wild because it doesn't even show up properly in my Apple subscriptions. There's literally nothing I can cancel, but the charges keep hitting my bank statement.