I recently set up a brand new Windows 11 Pro (build 26100) installation. My computers are not part of a domain, and while I can easily connect to other Windows 11 machines using the Microsoft Remote Assistance (MSRA) feature, I'm running into a roadblock with this system. Whenever I try to send an offer to help, I get a pop-up saying, "Your offer to help could not be sent." I checked the event viewer and found an error mentioning a problem with a COM object (833E4010-AFF7-4AC3-AAC2-9F24C1457BCE), suggesting that an outdated version might be installed, or that the component is missing. I looked into dcomcnfg but couldn't find the object referenced. Interestingly, my other working systems don't have it either. I've tried a potential solution related to encryption, but that pertained to domain-joined systems. I've already confirmed that Remote Assistance is allowed in the System settings and that the relevant firewall inbound rules are enabled. Interestingly, creating an invitation file on the target computer does allow me to connect, so I believe most settings are correct. Also, I found out that in the Group Policy Object settings for helpers, my administrators group wasn't accepted, and I had to input my username instead.
2 Answers
Have you made sure to check for any updates since installing Windows 11? Sometimes new updates can resolve these kinds of issues right away!
You might want to double-check the Remote tab in the System properties by running "sysdm.cpl". Make sure Remote Assistance is enabled there too!
Yep, it's enabled! I'll go ahead and update my original post to clarify that I've checked all the usual settings.
Yes, I checked for updates as soon as I installed Windows 11, and there aren't any new ones available now.