How Do You Manage Asset Retrieval When Employees Leave?

At my company, it's actually the manager's responsibility to collect all equipment from departing staff and return it to IT. It's been chaotic at times, especially with frequent restructures! There have been instances where security had to check on devices that belong to employees who are no longer with us. I also like how JAMF can essentially make Macs unusable by using a firmware lock.

It sounds like the manual tracking is the biggest pain point for you. A better approach is to link the asset return process directly to HR's exit notification, so the return is triggered before the employee's last day. Using a system that automatically updates records can help you avoid relying on a spreadsheet that gets out of sync. Tools like Workwize are great for end-to-end asset management, and there are others like Kollective and Fleetdesk that can help streamline things too.

Connecting all the dots in your workflow can make a big difference. Automating the retrieval process from HR so that it triggers tasks—like wiping the device—can save a lot of headaches. Check out Siit; they offer great integrations that help with managing these workflows.

Your situation is pretty common! To make things smoother, try linking the HR exit notices to your ticketing system. That way, the asset return can be tracked automatically without you having to chase anyone down.

Ours isn't perfect, but we have HR start the checkout process with a checklist. The manager and security are there to make sure everything is returned properly, which helps keep track of things.