Hey everyone, I'm in a bit of a bind with my printer. I've been in my new office at Regus for over a month now, and I can't get the thing to connect. It was working perfectly fine back at home, but now neither scanning nor printing is working. I've added the MAC address and even tried reaching out to HP support, but no luck. The Regus office seems to have a firewall that's blocking my printer's connection, and they won't help unless I pay for a so-called 'community advisor' who doesn't know much about IT. I even thought about buying a new printer, but the OfficeMax staff informed me that it's likely an IT issue, and a new printer wouldn't solve it. What can I do? My printer model is HP Smart Tank 7302; I've tried connecting it via ethernet, wireless, and USB, but the scanning feature is stuck, and my laptop is having trouble with driver downloads. Any advice would be hugely appreciated!
4 Answers
You could also look into resetting your printer to its factory settings. If you have a friend with a laptop that has never been on Regus, try connecting your printer to theirs. If you need to scan, you might want to download Vuescan; it has its own drivers and offers a free trial.
I think the issue might be your Snapdragon processor and Windows 11. Arm chips often have compatibility problems with drivers and applications. 1) Try using another laptop that has an x86 processor to connect via ethernet or USB. 2) You might also want to ditch the HP software and see if you can print or scan using Windows' built-in tools instead.
It sounds like Regus might be blocking printer traffic. You could try using the USB connection with HP Smart’s "scan via USB" feature for now. Alternatively, consider grabbing a cheap scanner or using a phone app as a workaround until you get this sorted out.
If it's really a network issue, a small managed Ethernet switch might help. You could create your own subnet in your office this way. We've used this approach in the past for temporary setups at corporate sites.
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