We're a group of small and medium enterprises managing 20 DIDs, and our current communication budget is tight. We're spending about $450 per year on 3CX and around €30 a month for DID reservations and communication costs. We're eager to transition to AWS Connect, but the DID reservation pricing is a concern—it costs about $0.10 per day, which adds up to about $60 a month just for our 20 DIDs. Given that we plan to increase our number of DIDs in the future, this cost becomes even more daunting. While the rest of the AWS Connect pricing is manageable, this DID reservation fee is a roadblock. Is there a way to retain our current DID provider (which charges less than $1 a month for 20 French DIDs) while still leveraging AWS Connect?
2 Answers
The PSTN pricing in regions outside the US can be quite harsh, often due to local regulations. One option could be to keep your current provider but also get one phone number through AWS Connect. You could then implement call routing based on the incoming number. Just remember, you’ll need to pay for minutes through both your current provider and AWS, so it could get pricey!
You might want to reach out to AWS support about this; they might offer some alternative solutions. From what I know, AWS generally requires you to port your numbers into their service, which might not be ideal for you. If you haven’t already, consider Google Voice; you can use it with a trunk from your PBX, which could save you money in the long run.
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