I'm having some serious problems with a phone tracking service and could really use some advice from the community. Here's what's going on:
1. **Unauthorized Charges:** I initially signed up for a trial period that cost me $0.89 for 24 hours. However, three days later, I noticed a charge of $49.80 for a monthly subscription appeared on my account. The auto-renewal terms were really confusing, and I never consented to this subscription.
2. **Inaccurate Tracking:** The service is meant to locate a phone using its number, but it gave me really inaccurate information—like showing a location 200 km away from the actual phone. Plus, it requires the person being tracked to click a link, which makes it almost useless.
3. **Support Issues:** I emailed their support to cancel the subscription and ask for a refund, but all I got back was an automated response. It's been 72 hours since then, and no one has reached out to me. There's also no live chat on their site.
I've tried a few things:
- I checked my account, but couldn't find an option to cancel the auto-renewal—it's super confusing!
- I verified the charges on my bank statement.
- I cleared my browser cache and restarted my computer.
- I sent a follow-up email to support but got nothing back.
Here are my main questions:
1. How do I cancel the subscription and get a refund if support isn't responding? Has anyone successfully disputed a charge with their bank?
2. Can I block further charges through my bank? What info do I need to provide?
3. I've noticed some browser slowdown after using their site. How can I check if there are any leftover cookies or trackers from the service?
5 Answers
Call your bank and dispute the charge. Just give them the transaction details and explain that it was unauthorized. You should also ask them to block the merchant to stop any future charges.
If you're worried about trackers, here’s how to check: Open Chrome and press F12 to access Developer Tools. Head to the ‘Application’ tab and look under 'Cookies' for the site's domain. If you see any suspicious cookies, like ones with long expiration dates or weird names, you can delete them right there. Also, since you're experiencing slowdown, running a scan with Windows Defender can help rule out any malicious software.
Thanks for the step-by-step!
For the browser slowdown, go to Chrome's Settings > Privacy and Security, then clear your browsing data and cookies from the last month. You should also check Chrome’s Task Manager (Shift + Esc) to see if any extensions are hogging CPU. To be safe from tracking scripts, consider adding a privacy extension like uBlock Origin from the Chrome Web Store.
Appreciate the detailed steps!
Since you're using Visa, log into your online banking and find the $49.80 transaction. Look for a ‘Dispute Transaction’ option—most banks have one. Select ‘Unauthorized Charge’ as the reason and upload your bank statement as proof. Also, ask them to block any future transactions from that merchant; they’ll need the merchant ID from your transaction, and it usually resolves in about 5-10 business days.
Thanks for the detailed process. Appreciate the help!
You should explain to your bank that you didn't agree to the subscription, and they might be able to reverse the charge for you. Make sure you have the transaction ID from your bank statement. You can also ask your bank to block any future charges from that merchant; usually, Visa allows you to flag specific vendors. Good luck!
Thanks for the advice!
Got it!