I recently received a message about suspicious activity on my Microsoft account, originating from an IP address in Vietnam. I immediately changed my password, but it didn't help. I discovered the email that the hacker assigned to my account while looking in the account settings. Previously, there was a popup asking for a verification email, but that email wasn't mine. Now, whenever I enter my phone number or my original email, I get a message saying that my username doesn't exist on a Microsoft account anymore. Today, I found an unfamiliar Outlook email in my settings (likely belonging to the hacker), and when I tried to verify it, I saw a second verification account displayed as jj****@oldward.lol. I can't gain access to my account. Can anyone help me figure out what to do next?
3 Answers
I think your best bet is to get in touch with Microsoft Support. I’ve read that they can help when accounts get hacked, but you may need to provide them with all the details about your situation. Just keep trying to contact them if you've already reached out. It can be frustrating, but sometimes persistence pays off!
This seems like a pretty serious issue. Microsoft typically has a recovery process for hacked accounts, but it can sometimes feel like you're going in circles. You might want to look at this link for guidance on recovering a compromised Microsoft account: [Microsoft Support](https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245). It could offer some steps that might help you get access back.
Thanks! I checked it out, but I feel like I’ve tried everything already.
Honestly, it sounds dire, but don’t lose hope yet. There might still be a way to recover it, especially since you have some information about the hacker. Just keep pushing for a resolution with Microsoft, and don’t give up!
I really hope so. I just want to get my account back.
Yeah, I contacted them, and they first said they might suspend my account permanently, but now they're saying they’ll look into it again since I provided more info.