My team tends to spend a lot of time responding to the same questions via email. I'm looking for effective ways to identify the most common topics so that I can enhance our documentation. Are there any tools that can analyze a shared mailbox and provide insights on frequent subjects or keywords?
3 Answers
Instead of relying on a shared mailbox, you could consider implementing a ticketing system that includes a built-in knowledge base. That might make it easier to track common inquiries.
Creating a knowledge base or a shared folder for common topics could really streamline things. If you're on Outlook, you might want to check out Copilot. It can help you analyze common topics and keywords, so you can better identify what needs attention.
Using Copilot could be a game changer! AI tools are quite effective at gathering and summarizing data, which should help you pinpoint frequently asked questions.
Amazing. Thanks for the help!