I've been running a startup, and recently my auto-pay function failed, which caused my bill to be delayed for two months. As soon as I received the suspension notice, I cleared the payment right away. However, it has been over a week, and my account is still inactive. I've reached out to AWS support multiple times, but it seems like I'm getting ignored just because I'm on a free plan. Has anyone else experienced this issue, and how did you resolve it?
3 Answers
It sounds frustrating! Unfortunately, with AWS's free tier, support can be really hit or miss, and if your account is inactive, it often takes longer for them to respond. They mostly focus on paying customers, so I recommend looking into upgrading your support plan if this becomes a recurring issue. It might be worth the investment to ensure faster responses in the future.
Yeah, the ‘you get what you pay for’ line definitely applies here. Unfortunately, AWS support can be pretty non-responsive for free-tier users. If you need immediate help, consider using connections at other companies that might have a support relationship with AWS.
I hear you! It’s kind of ironic, right? The free service should still have some level of support, but it often doesn’t. Have you tried reaching out to them through their forums or social media? Sometimes, public inquiries get quicker attention than private ones. Good luck!
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