We're a startup relying heavily on AWS for our cloud infrastructure, but we've hit a major roadblock. Suddenly, we faced restrictions on CloudFront and ALB, which have completely halted our progress. It's forced us to shift our code to EC2, and managing our CI/CD without ECS and S3 has been a nightmare. On top of all this, our support case has been ignored for nearly a month—since October 20. Is this because we're still on the Free Support Plan? Has anyone else dealt with a similar issue, or do you have any suggestions on how to lift these restrictions? We're seriously considering switching to another cloud provider if this continues. By the way, my business account is properly set up with a valid business email and credit card. However, when I try creating a new CloudFront distribution, I keep getting an error saying, "Your account must be verified before you can add new CloudFront resources. Please contact AWS Support to verify."
5 Answers
Not surprising. The free support tier usually means you won't get timely assistance. If your business is running on AWS, it's worth investing in a paid support plan, especially if your services are essential. There are risks when you depend on these platforms without proper support. You wouldn't expect free tech help at a critical moment, right?
You’re right about the limitations of the Free Support Plan. Without upgrading to at least the Developer tier, you won’t be able to open technical support tickets effectively. It’s a common pain point for many startups; if you want quick responses during product issues, consider the upgrade if your revenue can absorb it.
That seems really tough! It just seems so counterintuitive to have to pay for something as basic as support, especially since we're already paying for the services.
Just a heads up, AWS operates on a 'pay to win' basis regarding support. If your monthly revenue isn’t in the 10K range, you may find them less responsive. Typically, upgrading your support plan can lead to much better service. Just remember they're a business too!
Definitely a catch-22! You basically have to spend money to get better service back after already spending on their products. It’s a tough one!
Sounds like you might've hit a verification issue. When you mention CloudFront and ALB being turned off, it could be linked to your account being flagged. AWS sometimes limits services until they can verify your identity. You might want to gather all your account details and reach out to AWS support again if you can.
Yeah, I figured that might be the case. Just unsure how to speed up the verification process since I've already provided my credit card.
To tackle your issue, try checking the support options available in your case. If you see a way to respond or even use chat or phone support, give that a shot. That might lead to quicker help!
Good idea! Though I doubt I'll get a response since I’m on the free plan and service is likely prioritized for paid users.
That’s a good point, but it feels unfair to have to pay for basic support while already paying for their services. It’s frustrating!