I woke up to find that my Microsoft account was hacked, and I'm at a loss as to how this happened. I have two-step authentication set up, including an email linked to my account and an authenticator app, yet somehow, the hacker managed to change my password. Now, every time I try to log in, I get an 'incorrect password' message. When I attempt to reset it, it seems to go through, but then it tells me I'm using an old password. Is it possible the hacker has some sort of bot that changes my password the instant I try to do it? I'm really hoping someone can guide me, as I've been logged out of everything except my Windows device and the Xbox app, which aren't helpful for managing my account.
1 Answer
You really need to get in touch with Microsoft support right away. They can help secure your account and assist you in recovering it. Meanwhile, make sure all other linked accounts and devices are safe. It's also a good idea to change passwords on any other services you use, just to be safe.
I can't contact support either, since it requires me to sign in first. That's why I'm searching for help here!