Hey everyone! I'm having a frustrating issue with my new Asus Vivobook S16 M5606KA. I recently purchased this laptop to replace my old one that's practically on its last legs. However, when I play Minecraft, my laptop randomly reboots, and sometimes it even shows a BSOD with a WHEA_UNCORRECTABLE_ERROR message. I've made sure all my drivers and Windows 11 are up to date, and I've tried reinstalling drivers and updating Windows, but nothing seems to work. I'm starting to wonder if this might be a hardware issue. It's odd because I have a dual boot with Ubuntu, and Minecraft runs perfectly fine there, so I'm skeptical about hardware problems. Additionally, when I check the event viewer, I see a ton of errors related to Kernel-WHEA or WHEA-Logger during gameplay, but when I'm not gaming, everything runs smoothly without any BSOD. Could anyone provide some insights or suggestions?
2 Answers
To get to the root of the BSOD issue, collecting dump files is essential. These files contain crash logs that can help pinpoint what's causing the WHEA errors. If you can boot into Windows normally or through Safe Mode, head over to C:WindowsMinidump and see if there are any dump files there. If you find some, zip the folder and upload it to a file sharing site like MediaFire or Catbox.moe. We usually prefer having multiple dump files for a thorough analysis. If you're only seeing one or none, follow the guide on creating small memory dumps to adjust your settings. Good luck!
It sounds like that WHEA error might not be just a software issue. Given that you recently got this laptop, it’s quite possible the hardware has a fault that needs addressing. I’d recommend reaching out to Asus support to discuss the issue, especially if it’s under warranty. Additionally, you might find it helpful to use a system info tool that can gather logs and help identify what's causing the errors. Just be prepared that you may have to return the laptop if hardware issues are confirmed.
What tool are you referring to? I’d like to check my own logs just in case.
Thanks for the advice! I’ll check the minidump folder and see what I can find.