Hey everyone! I came back to my computer after a few hours and found it displaying a black desktop with a flashing Windows Explorer. I've done quite a bit of troubleshooting but nothing seems to help. I'm really struggling here and cannot afford a new computer right now. The only way I've been able to interact with the system is via Task Manager.
Here's what I've tried so far: swapping out RAM, running an SFC scan, ending the wsappx task, stopping the storage service, restarting or ending the explorer task, using Regedit to prevent the AppX deployment service from starting, uninstalling the latest quality and security updates. However, every time I restart, I encounter a Blue Screen of Death (BSOD) with a 'critical process died' error.
Is there any way to fix this issue, or is my computer essentially bricked?
3 Answers
Getting the dump files for accurate BSOD analysis would be very helpful. If you can access Windows normally or via Safe Mode, check for files in C:WindowsMinidump. If you find any, zip the folder and share it. Multiple dump files are better for a clearer diagnosis, and here's a guide on how to configure your system to create them: [Link to guide].
To tackle this issue, first try pressing Ctrl + Alt + Delete on the black screen. Then click the power icon while holding the Shift key and select Restart. After that, navigate to Troubleshoot, then Advanced Options, and finally Startup Settings. Press 4 for Safe Mode. If you manage to boot in Safe Mode, you can try to rebuild the Windows shell packages. Open PowerShell as an admin and run this command: `Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}`. Additionally, reset the Windows Explorer shell registry by using: `reg add "HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders" /v "Desktop" /t REG_SZ /d "%USERPROFILE%Desktop" /f`.
Make sure your PC is connected to a UPS or surge protector. It sounds like there might have been a power spike that affected your system. With everything you've tried so far, it's essential to confirm your setup is protected from power fluctuations.
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