I've been facing a frustrating issue with the AWS console for the past few weeks. Whenever I select a service and then go back to the console home page after a few minutes, it freezes up completely. I have to reload the page just to get it working again. This also happens when I'm trying to chat with support—after some time, the chat widget freezes too, and I can't see the latest messages unless I reload and reconnect to another agent. Has anyone encountered this problem? If so, did you find a fix? I'm also curious if it might be related to my laptop hardware or WiFi connection. Thanks in advance for any help!
3 Answers
I haven’t had this issue on my end, but here are some troubleshooting steps you could try that might help. First, try turning off any browser extensions. Then, you can open the browser developer tools to check for errors in the console, or see if there are any network issues in the network tab. It might also help to try using a different browser or a different computer if you can.
You're not alone! This freezing is happening to me on multiple devices and browsers, and it's the same case for my coworkers. It seems specific to the AWS console. I tried turning off multi-session support, but that didn’t help either. Really frustrating!
I totally get what you mean. I haven't used AWS too much, but I’ve had similar freezing issues on Edge with Windows 11. Really annoying! Might be worth reaching out to support if it keeps happening for you.
Thanks for the detailed response! I’ll definitely give these a try.