Hey folks, I'm dealing with some frustrating issues related to a software application that connects to a file share on our server. The software is installed on users' devices, and everything is managed under the same on-premises Windows Active Directory domain, with some devices being co-managed by Intune. Users have full access to the shared data on the server, and they can browse it using a standard file explorer without any hitches.
The problem arises when trying to perform regular tasks through the software. It throws random errors like:
- Error 1034: Cannot read from file with an unexpected network error.
- Error 1033: Cannot seek to a specific position in the file (even though it's never opened).
- It can only open the file in read-only mode but not for reading/writing.
From what I've checked, there seem to be no network issues, and file permissions are all good. Users can access these files normally outside the software, and the only sessions active are the ones for the software. I also haven't found any related errors in the event viewer, and the software doesn't log anything.
I initially thought the Intune security baselines might be interfering, but after trying a different machine without those baselines, the same errors popped up. The good news is that the software works fine when used directly on the server, indicating that the issue likely lies with the laptops' communication with the server. I could really use some guidance on what to check next!
2 Answers
The read/write issue sounds like the file is already opened by someone else. Check if another user or process might be accessing it at the same time. That could explain the read-only access.
Could you share the name of the software you're using? Some applications, like MYOB or QuickBooks, can struggle with latency or packet loss when accessing files on a network share. That could be part of your issue.
Does Adobe still not officially support editing files on an SMB share?