I've been having a frustrating issue with my Acer Nitro 5 laptop. It has 16GB of RAM, a GTX 1650, and a Ryzen 5 4600H processor running on Windows 11. Lately, I've been getting random blue screens of death (BSOD) and can't seem to figure out why. Most commonly, I see the error code 'UNEXPECTED STORE EXCEPTION', but I've also encountered 'PAGE FAULT IN NONPAGED AREA' and 'IRP COMPLETE REQUESTS'.
My laptop usually freezes up, and it doesn't restart on its own even if I leave it for a while. Sometimes it just gets stuck at 0% or 100% during the restart process, requiring a hard shutdown.
Interestingly, the BSODs don't happen during intensive tasks like gaming; they tend to show up when I'm just watching YouTube or chatting on Discord. It's pretty random—some days it happens three times, while other times, it runs fine for a month. I've been dealing with this for nearly a year now.
I've tried updating drivers, installing Windows updates, running the 'RestoreHealth' and 'sfc /scannow' commands, and using memory diagnostic tools, but nothing seems to show what's wrong. I'm really at a loss here!
4 Answers
If you're not sure how to create a bootable memtest disk, I recommend looking up tutorials on it. Hiren’s Boot CD is pretty handy for troubleshooting and includes Memtest. It's not too complex, and you can find step-by-step guides online.
Don’t forget to back up your data before making any changes to BIOS settings or disk configurations. It’s always a good idea to ensure your files are safe!
To figure out what’s causing those BSODs, you should check for dump files. These files are like crash logs that can help us identify the issue. If you can access Windows, either normally or through Safe Mode, check the C:WindowsMinidump folder for any dump files. If you find any, copy that folder to your desktop, zip it up, and upload it to a file-sharing site—something like catbox.moe or mediafire.com works well. If you only have one dump file, that’s okay, just upload what you have and follow the guide on how to set your dump type to 'Small Memory Dump'. This will give us better insights into what's crashing your system.
It might be worth checking if your RAM is defective. You can use the Windows Memory Diagnostic tool or run Memtest from a bootable disk. This could help determine if faulty RAM is causing your frequent crashes.
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