I'm preparing for an upcoming phone interview for an AWS Customer Solutions Manager position, which I'm pretty excited about! I got contacted out of the blue, and while the role aligns closely with my current work, it involves a different tech stack—specifically AI, rather than my experience in a regulated industry. I had a helpful chat with a recruiter who gave me some coaching on the phone screen process.
Now, I'm looking for insights specifically related to the Customer Solutions Manager role or ISV in general. I already have a good grasp on the typical AWS interview process, but I want to dig deeper into this specific position. The job description seemed quite generic, but it reads more like a customer-facing technical project manager role than customer success—which isn't really my focus. I'm treating this seriously and want to use it as an interview practice opportunity.
I'd appreciate any suggestions, insights, or experiences that could help me prepare, especially considering my existing background in big tech and cloud solutions. Thanks for your help!
1 Answer
From my experience, the Customer Solutions Manager role at cloud companies tends to lean more towards a technical project management vibe, especially for ISVs. You'll be working on aligning stakeholders, clearing obstacles, and driving results, rather than focusing heavily on customer renewals or success metrics. If you're leaning towards the TPM aspect of the role, I'd recommend prepping two STAR stories: one about cross-organizational alignment with an ISV partner and another about a tough escalation where you implemented clear processes and metrics. Aim to keep your responses around 90 seconds to stay concise and engaging. Practicing with a mock interview tool could really help refine your answers too!
Thanks for the tips! I definitely fit more into the TPM side than customer success. Since I'm currently in a similar role, it feels like a lateral move that might offer some equity benefits. I'm a bit rusty with interviews, though, so I appreciate your advice!