I recently submitted a request to bump my Running On-Demand G and VT quotas from 0 to 4 so I could use a g6e.xlarge instance. Unfortunately, my request was automatically denied just 2 hours later. They mentioned I could appeal by providing more information, so I did that four days ago and it still says 'Customer Action Complete.' How long should I realistically expect this process to take?
5 Answers
Yeah, four days is a bit long. But honestly, I've noticed issues with about 25% of requests getting mixed up—increase in the wrong quotas or even the wrong account sometimes. It feels like their system could really use some improvement to avoid these mishaps. One time, I had my quota increased for a GovCloud account by mistake!
I had a G quota increase that took over a week, even after I tried escalating it and I’m a long-time customer. They seem to be pretty strict about these requests right now.
You might want to give the initial response you got a one-star rating. I've heard that can sometimes speed things up!
Hey! Sorry to hear about the wait. Usually, they handle cases in the order they come in, but response times can really vary based on their workload. If you want, send a private message with your case ID to check on it directly.
For G-series instances, it typically goes through a manual review process with service teams, especially since those are high-demand and limited resources. If you haven't been with AWS for long, definitely expect a longer wait—like up to two weeks for the first request. Older accounts might fare a bit better because they have established relationships.
Haha, I get that! But it might actually work, though.