I'm preparing for an upcoming tenant migration and we purchased Quest Migration licenses to help with the process. Unfortunately, we don't have enterprise support from Quest, and nobody at my company has experience with this tool, so I'm feeling a bit lost trying to get everything set up. I've already added the environments and can see the discovery logs showing 'discover' objects in the on-prem Active Directory. I instructed the client to install the endpoint client on a device, but it doesn't appear in the Quest console, leaving me wondering what I might be missing. They confirmed that the Service URL is reachable, so I don't think it's a network issue, but since the client isn't showing up in the console, I'm unable to take any action. Any insights would be greatly appreciated!
3 Answers
Double-check that ports 80 and 443 are open and not being blocked by a proxy or any other security layer. Sometimes, it's just a matter of a firewall setting.
Are you using Quest AD Express? Have you set up the user, group, and computer mapping files in the Quest portal? Keep in mind that it can take up to 4 hours for a device to check in after the agent is installed. However, there's a registry edit you can make to have it check in sooner.
Quick note: I'm not sure if Quest has a queuing system to hold emails during the migration to prevent non-delivery reports (NDRs) or bounces. If not, consider using tenantmigration.com to safely queue emails during your migration process. Just a friendly tip!
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