I've been getting reports that laptops are spontaneously rebooting during Microsoft Teams calls. This problem started mainly in Asia, but now it's affecting users in Europe and North America too. The reboots happen during various types of calls—1:1, scheduled meetings, and they occur whether or not there's screen sharing or a camera on. It's intermittent, so not happening during every call. I'm not sure where to begin troubleshooting this issue, so any advice would be appreciated!
5 Answers
Have you tried updating your video drivers? Sometimes outdated drivers can cause crashes or unexpected behavior during video calls.
I came across a similar issue recently, especially with Lenovo T14s laptops. You might want to check if the problem also happens when using the Teams web client. That could help narrow down whether it's a software issue with the desktop app.
Don't rush to blame Teams just yet. You should definitely check your event logs to see what they show for the reboots. Also, keeping an eye on recent software updates or deployments could provide some clues.
Honestly, I'm just glad I don’t have to deal with Microsoft stuff anymore. But I feel for you—issues like these can be really frustrating!
One potential fix is to disable GPU hardware acceleration in Teams. You can do this by heading to Settings > General and then checking the option to disable it. Make sure to restart the app after that. Another thing to try is changing your Windows power plan from 'Balanced' to 'Best Performance'—some users say recent updates might be causing aggressive CPU down-clocking during calls, which can lead to these sudden reboots.
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