I'm in a frustrating situation with my Google account and desperately need some advice. My account is locked, displaying a message saying, "Too many unsuccessful attempts. Please try again in a few hours." However, this message appears despite waiting for hours or even days. My account is linked only to a phone number, and unfortunately, that number seems to be flagged because I'm not receiving any SMS verification codes. This means I can't proceed with the recovery process. I've gone through the recovery link multiple times but hit a dead end each time.
Additionally, I have active paid subscriptions on this account, including Google AI Pro, but I can't access it to use or cancel these services. Google support has kept sending me the same recovery instructions in an endless loop. Even when I mention the SMS verification issue, they just ignore that part and continue sending the same template. At one point, they even suggested I cancel my credit card to avoid charges instead of helping me regain access or canceling the subscription.
I'm not looking for special treatment; I just want one of the following:
1. Unflag my phone number so that SMS verification works again.
2. Manually cancel my subscription.
3. Get in touch with someone who can actually help solve this issue.
Has anyone been through something similar? How can I reach a real support team instead of getting these scripted responses? I feel like I'm just talking to a wall.
3 Answers
It’s really wild how tech companies manage subscriptions and billing. I had to cancel a subscription once, and it felt like pulling teeth. I think it's time for us to switch to services that offer better user control and security!
Exactly! I always worry about unexpected charges when I can't easily cancel.
If you're really desperate, you could consider hiring an attorney to submit a subpoena to Alphabet. It sounds extreme, but somehow, it seems to work for some people in similar situations. But beware, this could get costly!
That's interesting advice, but how much does that usually cost? I'm not sure it's the right route for everyone.
I wouldn't spend that kind of money just for a tech issue. There must be a more straightforward solution.
I hear you! Dealing with big companies can be a nightmare. I posted a similar issue in another forum, and it was deleted without explanation. So frustrating!
It sounds like they aren't equipped to handle these problems, which is a problem in itself.
Right? You'd think they'd want to help since they want to keep us as customers!
True that! It's almost like we're at the mercy of their systems.