I've been experiencing a frustrating blue screen error loop, specifically mentioning "ACPI.sys" and "Thread not handled." This issue started right after I downloaded the CapCut program on my PC. Upon launching CapCut, it prompted me to download a new driver due to potential issues with the old one, which I did. Initially, everything worked well, but soon after, my computer began to lag significantly. I checked the Device Manager and noticed a warning symbol on my graphics driver with code 48. After seeking advice online, I was told to uninstall the driver so that Windows could automatically install a more stable version. Unfortunately, this led to the BSOD loop I'm currently facing. I have Intel HD 4000 graphics, and I'm on a tight budget, so I appreciate any help you can provide!
2 Answers
To troubleshoot the BSOD, you'll want to gather the dump files. These files can help analyze what's causing the crashes. If you've booted into Windows or Safe Mode, check the C:WindowsMinidump folder for any files. If you find some, zip them and upload to a file-sharing site like MediaFire or Catbox. More dump files will give better insights for fixes!
If you can access the recovery environment after a few BSODs, consider using System Restore and choosing a restore point before you installed that driver. It might resolve the issue!
I wish I had a restore point set up... I should have taken precautions earlier.
Thanks for the tip! How do I zip the files if I don't have any software?