I'm really stuck right now. I previously posted about being locked out of my company's Amazon account due to an old email address. Following some advice, I created a new account and reached out to Amazon for help. However, I'm not getting any responses at all to my original support request or the new one I've submitted. We rely on this account for billing, and I'm worried about what will happen if we need to update our payment information or something else. Has anyone experienced this and know how I should proceed?
3 Answers
What do you mean by an 'old address'? If it's possible, try collaborating with your sysadmins to regain access to that old inbox. You can use it to reset passwords, regain access, and then change the root email to a shared inbox to prevent this kind of trouble in the future.
Honestly, I think the advice you got was a bit off. If you can’t access the original account, it's likely that you'll need to consider the old account lost. It might be best to fully transition to the new account and set it up properly so you avoid issues like this in the future. Also, consider buying domains from a different service rather than Route 53 to keep control over them.
Sounds super frustrating! I did hear that sometimes messages can get lost in the shuffle. Maybe try escalating the issue directly with Amazon through their official support channels. Keep checking back—persistence can sometimes pay off!
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