How Can I Disable the Passcode on My Mom’s iPhone for Easy Use?

Before you go too far, have you thought about whether she actually needs an iPhone? A simpler phone might be a better fit, especially with the risks involved in leaving a smartphone unlocked in a care home. People could access it and potentially misuse it if they wanted to.

I'd suggest resetting the phone again, but set it up as a new device without a passcode this time. Pick the 'no passcode' option when prompted. It should help her avoid the Touch ID issues altogether.

Switching to a different model could really make a difference. The iPhone 13 has Face ID instead of Touch ID, which might work better for her. Is she just using Wi-Fi, or does she need a phone service too? If she doesn’t need service, there are some affordable deals out there for iPhones that might be worth considering.

There might be flags in the settings you don’t know about! There’s an accessibility option that sets up the phone with bigger buttons for easier use. I had a similar issue with my mother-in-law and managed to simplify her phone so she wouldn't feel overwhelmed.

I get your frustration! It can be a pain dealing with Apple’s ecosystem sometimes. If you can, maybe check out a basic phone instead, like one of those old Nokias, which might be easier for her.