I'm stuck trying to access my AWS account because I lost my MFA device. Without it, I can't recover access to my account or raise a support ticket. The phone number on file is outdated, and I haven't been able to get any help. To make matters worse, there are some small payments overdue for the last two years that I can't settle since I can't access the account. What options do I have?
3 Answers
If your account’s been around for a while, it might be okay. Even if you're getting bills, if AWS thinks you can’t recover it, they might suggest making a new account.
Sorry to hear about your troubles! If you follow the guidance in this AWS article about recovering from a lost MFA, it might help: http://go.aws/lost-broken-mfa. For further assistance, check out their support contact form: http://go.aws/contact-mfa.
Have you tried account recovery options? If you go through the recovery process, it might give you a chance to authenticate without your MFA and get back in.
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