I recently switched to a new phone and wiped my old one. Now, I'm unable to log into my student Microsoft account, which is necessary for accessing Canvas. The account requires two-step authentication through the Authenticator app, but since I'm logged out of all my devices, I can't retrieve the code to log in. I'm stuck and can't find any assistance!
3 Answers
A simple rule of thumb: always contact the school’s IT for help. They can sort this out for you.
You might want to try the option that says, "I can't use my authenticator right now." It should present you with alternatives, maybe like receiving a code via text.
No worries, this is usually a quick fix! Just reach out to your school’s IT department. They can reset your account access so you can set it up on your new phone.
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