I'm having a tough time getting my AWS Activate credits approved. My account manager informed me that we're eligible for more credits and gave me an organization ID to include in my application. I've tried applying twice, but both times my application was rejected with the message, "We are unable to approve your application, because it doesn't meet program requirements. Applications require that the email used on your AWS account matches the domain used in your application. Free email providers are not accepted for business applications."
I used my business email, and it matches the email linked to our AWS account, so I'm confused about why I'm getting rejected. I've already contacted my account manager, but they've been unresponsive for two days, probably due to the Indian holiday. AWS Activate support hasn't been much help either, giving me generic responses.
2 Answers
You should definitely raise a ticket with AWS support. They might not always provide clear directions, but it’s worth trying to get them to look into your application details more closely.
Check the email you used for your AWS root account. If your AWS account was set up with something like Gmail instead of a company domain email, that could be the issue preventing you from getting the credits. If that's the case, update the root email to your company address and try applying again.
I checked, and my AWS root account is indeed set up with my company email. It's strange because the error message doesn’t add up!
I tried that too, but AWS Activate support mentioned they can’t give any specifics due to internal policies. It's really frustrating!