I've just started as the webmaster for a small business that relies on AWS for domain registration. Previously, they also used Amazon SES, but moved away from it after experiencing a security breach with a compromised email. Now, the only connection to AWS is their domain registration, which has become problematic.
It seems the owner associated with the account didn't notice multiple warnings from AWS about an insecure IAM user or another security credential that needed attention. Since the account wasn't used for SES anymore, there was no urgency in addressing those alerts.
Currently, I'm facing a major issue: the domain is locked, the AWS account is suspended, and as a result, website traffic and business emails are completely halted, significantly affecting revenue. I can't even open support tickets that refer to the previous tickets before the suspension, which listed steps for remediation. While billing has been up to date, important emails from AWS weren't checked regularly.
I've read about similar situations online where accounts get suspended, and users can't communicate effectively with Amazon to resolve the issues. Has anyone gone through this and can offer some advice? I've been stuck for 6 days now, and I'm frustrated with the automated responses that keep telling me to fix issues I can't access anymore.
3 Answers
Sorry to hear you’re going through this. If you can, try sharing your case IDs with someone who seems knowledgeable in these situations—I've found some people are willing to help more than they let on. Just remember that if your account was flagged for security issues, AWS might not respond immediately, but persistence is key. Keep pushing for updates!
This situation definitely sounds stressful! The first thing you need to check is whether anyone can still access the original email linked to the AWS account. If you can recover that, it might unlock some recovery options for the account. Otherwise, you may end up needing to submit more detailed support tickets to AWS to explain the scenario. Have you tried contacting them via other methods like social media? Sometimes that can get you a quicker response.
I can understand your frustration. It’s tough being stuck in a cycle of automated responses. If you still have any minimal access, try to clarify the situation and provide as much information as you can in your support tickets. Be specific about previous communications, requests, and what you're trying to resolve. Sometimes they'll escalate those cases if they see a continued issue.
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