I run a small mobile app development agency, and I've been facing a challenge with clients who frequently request changes to the project after we've agreed on the initial scope. These clients often expect new features to be added without any additional cost or adjustments to the timeline. I'm looking for advice on how to navigate this situation while keeping the client on board. Do you have any effective scripts or email templates that could help in these conversations?
5 Answers
This issue often comes down to scope and expectations. It's important to treat anything outside the agreed scope as a change request with updated costs or timelines. Once you frame it this way consistently, clients start limiting their mid-project requests.
Every time there’s a change, I recommend charging for it. Make sure this is clearly stated in your contract from the start to avoid any confusion later.
Clients tend to stop asking for changes when they realize there are extra charges involved.
One approach is to avoid discussing changes live on calls. I have a simple line I use: 'I’m happy to add that; I’ll send it over as a change request. We can decide if it replaces something in the original plan, moves to a later phase, or if we need to adjust the budget or timeline.' Putting it in writing tends to make clients more reasonable about the adjustments they’re asking for.
I bill based on time and materials. When a client wants to make a change, we discuss how it affects our timeline. If they don’t agree, that’s on them.

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