I have a user who currently has two accounts associated with the same tenant: [email protected] and [email protected]. We've decided that one account will be the main one going forward, and any emails sent to the old account will be redirected to the new one using an email alias. The user wants to consolidate these accounts into one, but I'm struggling to find an easy way to do this through the various admin centers such as Teams, SharePoint, Exchange, and so on. I know about exporting and importing PST files, but that only addresses email. We also need to consider OneDrive, Teams, SharePoint, group memberships, delegations, and other factors. I appreciate any guidance on how to handle this without getting stuck in the details!
3 Answers
The PST export/import method is available, but keep in mind that not everyone has the E5 license. If you're using a different license, you might hit some roadblocks with the functionality.
Merging accounts isn't straightforward – sometimes it's just safer to keep both accounts, especially if you're not 100% sure nothing will break in the process.
I'd agree with that! It might be better to closely manage both accounts rather than risk data loss.
One way to manage this is by exporting the accounts to PST files and then importing them again. However, just a heads-up, the new Outlook might not allow this, so you may need to use the classic version.
That's a good point! Ensure you have the correct Outlook version for this.
Exactly! The availability of features can vary quite a bit depending on the licenses your organization has.