Hey everyone, I'm currently using CloudFront to host my website, but since Friday, I received an account suspension warning and my site has been down. I've followed all the steps outlined in their email and submitted a support ticket, but despite AWS promising a response within 24 hours, it's now been over two business days without any updates. My ticket IDs are 174674603500114 and 174706810500763. This downtime is really affecting my business, and I'm losing customers by the minute. Does anyone have suggestions on how I can escalate this issue?
3 Answers
I totally understand your frustration. It might be worth considering whether you need to pivot away from CloudFront if this ridiculous wait continues. Just dropping it could be a drastic step but keep your options open.
I get how frustrating this situation must be. I’ve shared your concerns with our Service team. Keep an eye on your support case for any new instructions, and don’t hesitate to follow up with any additional questions.
If you have enterprise support, your best bet is to reach out to your Technical Account Manager (TAM). For business support, try connecting with your Solutions Architect (SA) or Account Manager (AM). If you don’t have those options, escalating through Twitter can sometimes get their attention.
Thanks, I guess we can try reaching out on Twitter.
At this rate, we might have to move on...