I'm visiting the United States and preordered an iPhone 18 Pro using my card. The order still shows as processing, but my bank texted me that the payment was declined because I had reached my daily spending limit. I've increased the limit, and I received an email saying I should retry the payment from the order page using a blue button. However, I can't find that button or any retry-payment option. My pickup is scheduled for the 19th, so I'm worried the order could be delayed. Has anyone dealt with this, and what should I try next?
2 Answers
Try contacting the retailer through the support chat or the official contact details shown on your order page rather than relying on a number from a search result. Explain that the bank declined the first attempt, that the spending limit has now been raised, and that pickup is scheduled soon. They should confirm whether the payment will be retried automatically or whether the order needs to be updated.
Open the order status page and scroll down to the help section. Look for the payment option and start a chat with support. They can verify the order and may be able to trigger the payment attempt again or explain why the retry button isn’t appearing.
I tried calling, but the number I found said it didn’t exist. I’ll use the support chat from the order page instead.