Hi! My MacBook's MagSafe charger suddenly stopped charging last week and only flashes orange. I brought it to the store where I purchased it, and they initially said the problem was an internal issue. They've now told me the warranty is void because the MagSafe connector has some dents, although the damage doesn't seem severe. Can I challenge that decision by pointing out that they previously identified the cause as an internal fault? What should I ask them to provide?
2 Answers
You can definitely challenge the decision, but the store may still deny coverage if it believes the dents caused the failure. Ask for the warranty exclusion they’re relying on and a written inspection report explaining how the physical damage is connected to the charging problem. If they only say the issue is internal but can’t show that the dents caused it, you may have a reasonable basis to request another assessment or escalate the complaint.
Just to clarify, the dents are on the MagSafe connector itself rather than the MacBook, right? That distinction matters because visible damage to the charger may be treated differently under the warranty terms.
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