Quick Assist is showing the error "Try again later. Something went wrong on our end. We're working on it." whenever I try to open it. The problem happens both on our corporate network and through a personal mobile hotspot, so it doesn't appear to be limited to one connection. Several coworkers are seeing the same thing as well, and the issue started on September 17, 2026 at 07:11 UTC. Is anyone else experiencing a broader Quick Assist outage?
4 Answers
Same problem here in Czechia. It looks like the service may be having a widespread outage.
One workaround worth testing is launching Quick Assist with administrator privileges on the helper's computer. That resolved a similar problem for me in the past, although it may not address this current service-wide error.
I'm seeing the same error in the Netherlands, so it doesn't seem to be isolated to one company or network.
The issue is also affecting users in the Netherlands. Changing networks doesn't appear to help.
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